Privacy Policy
Last updated: May 2026
Sony Mony Electronics Ltd. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use our website at sonymony.co.in, how we use it, and how we keep it safe. By using our website or placing an order, you agree to this policy.
1. Information We Collect
Information you provide to us:
- Full name and contact details (phone number, email address)
- Delivery address and PIN code
- Payment information (processed securely by our payment partners — we do not store card details)
- Messages or queries sent to us via email, WhatsApp, or the contact form
Information collected automatically:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent, and browsing behaviour on our website
- Cookie identifiers (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, and arrange delivery
- Send you order confirmations, shipping updates, and delivery notifications via SMS or phone call
- Respond to your queries and provide customer support
- Improve our website, product listings, and overall shopping experience
- Detect and prevent fraud or misuse of our platform
- Comply with legal obligations where required
If you have opted in, we may also send you updates about new products, offers, and buying guides. You can opt out of marketing communications at any time by contacting us.
3. Sharing of Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following circumstances:
- Delivery partners: Your name, address, and phone number are shared with our logistics/courier partners solely to complete your delivery.
- Payment processors: Payment information is handled by our payment gateway partners (e.g., Razorpay, PayU) in compliance with PCI-DSS standards. We do not store your card details.
- Legal compliance: We may disclose your information if required to do so by law, court order, or a valid government request.
- Aggregate analytics: We may share anonymised, non-identifiable statistical data (e.g., total units sold of a product category) with marketing partners. This data cannot be used to identify you individually.
4. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use cookies to:
- Keep your shopping cart active during your session
- Remember your preferences and login state
- Understand how visitors use our site (analytics)
- Display relevant content and offers
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some features of our website, such as the shopping cart.
5. Data Security
We take reasonable technical and organisational precautions to protect your personal information from unauthorised access, loss, or misuse. Our servers are accessible only to authorised personnel, and access to your data is limited to those who need it to complete your order or provide support.
However, no data transmission over the internet can be guaranteed to be 100% secure. While we do our best to protect your information, you use our website at your own risk. We are not liable for any unauthorised access to your data resulting from third-party actions outside our control.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your data, subject to any legal obligations we may have to retain it
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at info@sonymony.co.in or call us at +91 91523 73737. We will respond within a reasonable timeframe.
7. Data Retention
We retain your personal information for as long as necessary to fulfil your order, provide after-sales support, and comply with our legal and tax obligations. Order records are typically retained for a minimum of 7 years as required under Indian tax law. You may request deletion of your account data at any time; however, transaction records may be retained as required by law.
8. Third-Party Links
Our website may contain links to brand websites (e.g., Samsung, LG, Daikin) or other third-party platforms. We are not responsible for the privacy practices of these websites. We recommend reviewing their privacy policies before sharing any personal information with them.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please have a parent or guardian complete any purchase or registration on your behalf.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. Where material changes are made, we will provide at least 10 days' notice before the changes take effect.
11. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules. Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.
12. Contact Us
For any privacy-related questions, requests, or concerns:
- Stores: Andheri West · Borivali · Vile Parle, Mumbai
- Phone / WhatsApp: +91 91523 73737 · +91 98332 08989
- Email: info@sonymony.co.in
- Hours: Monday – Sunday, 10:30 AM – 9:00 PM